Effective date: October 25, 2011

Phoenix Capital Management, Inc., doing business as Phoenix Capital Research (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect when you visit phoenixcapitalresearch.com or gainspainscapital.com (the “Site”), subscribe to our publications, or purchase our products; how we use and protect it; and the choices you have.

1. Information We Collect

Information you provide. When you subscribe, place an order, or contact us, we collect your name, email address, mailing address, and phone number, along with any information you include in messages to us. Payment card details are collected and processed by our payment processor and are never stored on our servers.

Information collected automatically. When you visit the Site, we and our service providers automatically collect your IP address, browser type, device type, operating system, referring URL, pages viewed, and the dates and times of your visits. This is collected through cookies, web beacons, and similar technologies.

Email engagement. Our email platform records whether messages we send are opened and which links are clicked, so that we can improve our content and manage delivery.

2. How We Use Information

  • To deliver the publications and products you have purchased and to manage your account and subscription.
  • To process payments, send order confirmations, login credentials, and renewal notices.
  • To send our free daily commentary and, where you have opted in, promotional emails about our products. Every marketing email includes an unsubscribe link.
  • To respond to your inquiries and provide customer support.
  • To analyze how the Site and our emails are used so we can improve them.
  • To detect fraud, enforce our Terms and Conditions, and comply with legal obligations.

3. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and measure Site traffic. We use Google Analytics, which places cookies to report on how visitors use the Site; Google’s use of that data is governed by its own privacy policy, and you can opt out with the Google Analytics opt-out browser add-on. You can also disable cookies in your browser settings, though some features of the Site may not function without them.

4. With Whom We Share Information

We do not sell, rent, or trade your personal information. We share it only with:

  • Service providers who help us operate our business, including our payment processor, email delivery platform (Keap/Infusionsoft), web hosting provider (GoDaddy), analytics provider (Google), and shipping carriers for physical products. These providers are contractually limited to using your information only to provide services to us.
  • Legal and regulatory authorities when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • A successor entity in the event of a merger, acquisition, or sale of all or part of our business, in which case your information would remain subject to this Privacy Policy.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information, including encrypted connections (SSL/TLS) for all data transmitted through the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain subscriber information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.

7. Your Choices and Rights

  • Marketing emails: unsubscribe at any time using the link in any email or by writing to support@phoenixcapitalresearch.com. You will continue to receive transactional emails about your subscription.
  • Access and correction: you may request a copy of the personal information we hold about you or ask us to correct it.
  • Deletion: you may request that we delete your personal information, subject to our need to retain certain records as described above.
  • California and other state residents: depending on your state of residence you may have additional rights under laws such as the California Consumer Privacy Act and the Virginia Consumer Data Protection Act, including the right to know what we collect, the right to delete, and the right to opt out of any sale of personal information. We do not sell personal information. To exercise any right, contact us at the address below.

We will respond to verified requests within 45 days.

8. Children

The Site and our products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

9. International Visitors

We are based in the United States and process information there. If you access the Site from outside the United States, you consent to the transfer of your information to the United States, where privacy laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision, and material changes will be announced on the Site or by email.